Frequently Asked Questions

Everything you need to know about shopping with American Girl.

What is your standard shipping policy?

We offer standard shipping across the United States, typically arriving within 5 to 7 business days. Expedited and rush shipping options are available at checkout for an additional fee.

How do I return or exchange an item?

If you are not completely satisfied, you can return or exchange items within 90 days of purchase. Items must be in their original condition and accompanied by a proof of purchase.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and American Girl gift cards.

Can I track my order after it has been placed?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Do you offer a warranty or repair service for dolls?

Yes, our world-famous Doll Hospital specializes in repairs for our 18-inch dolls. Our 'doctors' can fix everything from limb tightening to hair replacement to ensure your doll stays in perfect condition.

Are your products safe for children?

Safety is our top priority. All American Girl products undergo rigorous testing to meet or exceed all federal safety standards, ensuring they are safe and durable for play.